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  • Perishable biological materials, whether infectious or otherwise
  • Organs and human corpses
  • Narcotics and psychotropic substances
  • Obscene or indecent items
  • Counterfeit items
  • Live animals
  • Dead animals
  • Explosive (including inert or dummy munitions)
  • Flammable, alcohol and perfumes
  • Radioactive or corrosive materials
  • Dangerous materials such as compressed gases or any item containing gas or compressed air or liquid (aerosols, life jackets, fire extinguishers, etc.)
  • Jewellery, precious metals, banknotes, credit cards, bearer shares, gold or silver, or other valuables
  • Items that due to their nature or packaging may present a hazard to the delivery agents, or soil or be detrimental to other shipments or carriers’ equipment
  • Hazardous waste.
  • Cultural property of major interest to national heritage
  • Any shipments whose sensitive nature is subject to specific formalities: weapons, medicines, tobacco, asbestos, strategic goods that may be put to civil or military use or products derived from wild flora or fauna protected by the Washington convention
  • Lithium cells and batteries

International credit cards : VISA - MasterCard

We also accept payment by Bank Wire Transfer

We charge 14 € incoming bank transfer fee. We recommend bank transfers for orders over 400 € to save you money !

For customers living in the EURO zone, there are no customs or additional taxes.

For customers living countries outside the EURO zone, it's possible to pay customs taxes. If so, the carrier and/or the local customs service will tell you directly the amount to be paid.

We will notify you by e-mail, when your item has arrived to our warehouse.

We strive to register all items we receive within four hours. If we receive items on Saturday, Sunday, holiday or after business hours, it may not appear in your account until the next business day.

BetweenBox can return the item that doesn't suit you. It depends on Terms and Conditions of Return of store where you buy your item.

If the error caused by BetweenBox Personal Shopper (Ex. We ordered the wrong color or size), BetweenBox will return or exchange your item for free, in the other cases, we charge 5 € + shipping charges.

Login to your account and select the package that you want to return. within 48H, BetweenBox Team estimates your return shipping charges.

If you order a prohibited item via BetweenBox Personal Shopper, You have the option to use your money to another order or claim us to refund you.

If you use your French address in our warehouse to receive a prohibited item, we will notify you by e-mail. You have the option to destroy the item or have it returned to the sender for 5 € plus the shipping charges.

List of prohibited items