Article 1 – Preamble
1.1 – Bet of Escale Création, a cooperative company of collective interest with limited liability and variable capital, whose registered office is located at L’Initial, 5 Rue Simone Veil, 69200 Vénissieux, France. The company is registered with the Lyon Trade and Companies Register under number 480 127 414, and its individual VAT identification number is FR 57 480127414.
1.2 – BetweenBox acts as a commercial intermediary between the user, hereinafter referred to as the “Customer,” and European e-commerce websites, hereinafter referred to as the “Merchant.”
Article 2 – Purpose and Scope
2.1 – These General Terms and Conditions of Sale, hereinafter referred to as the “Terms and Conditions,” apply to all orders for services placed by any natural person through the use of the website betweenbox.com. Consequently, creating an account on betweenbox.com constitutes full and unconditional acceptance of these Terms and Conditions.
2.2 – These Terms and Conditions may be amended retroactively and without prior notice by simply updating the website. Users are therefore advised to consult this page regularly.
2.3 – The version of the Terms and Conditions currently in force supersedes and replaces all previous versions.
Article 3 – Contractual Terms
3.1 – The website betweenbox.com is intended for persons who are at least 18 years old and who have the legal capacity required under French law to subscribe to the services.
3.2 – The Customer guarantees that all information provided when using BetweenBox services is truthful and accurate.
The Customer declares that they have fully read and unconditionally accepted these Terms and Conditions, which constitute the contract between the Customer and BetweenBox upon registration on betweenbox.com.
Without such acceptance, the Customer may not use the services provided by BetweenBox.
3.3 – By accepting these Terms and Conditions, the Customer also declares that they are satisfied with the pre-contractual and contractual information provided by BetweenBox and expressly waives the right to receive a paper copy.
3.4 – The contract entered into through acceptance of these Terms and Conditions remains in force until the Customer unregisters from the website or is banned from betweenbox.com.
Unregistration and banning constitute unilateral termination of the contract, without prior notice or justification being required and without any compensation being payable, other than the remaining balance of the Customer’s account.
3.5 – BetweenBox reserves the right to ban a Customer in the following circumstances:
- Violation of these Terms and Conditions;
- Damage to the reputation of Escale Création or its BetweenBox brand;
- A payment incident;
- Failure by the Customer to respond for more than three months;
- Use of the services in circumstances that violate French or European law.
Article 4 – Services Provided by BetweenBox
4.1 – Access to the services offered by BetweenBox requires the prior creation of a Customer account on betweenbox.com.
The Customer may access their BetweenBox account at any time to monitor the status of their parcels.
4.2 – BetweenBox services are provided through the creation of a delivery address and a recipient reference number, which the Customer must provide to Merchants when entering the delivery information for purchased items.
4.3 – Depending on the services selected by the Customer, BetweenBox offers the following services:
- Online purchasing on the Customer’s behalf through the Personal Shopper service, exclusively within the European Union;
- Provision of a delivery address and receipt of parcels originating exclusively from the European Union;
- Storage;
- Parcel consolidation;
- Parcel forwarding outside Metropolitan France.
4.4 – Prohibited products
The following products are excluded from BetweenBox services and are expressly prohibited from being received or shipped:
- Any product subject to customs duties or shipping charges upon delivery to our premises;
- Perishable, infectious or non-infectious biological materials;
- Human organs or human remains;
- Narcotics and psychotropic substances;
- Obscene or immoral items;
- Counterfeit products;
- Live animals;
- Dead animals;
- Explosive materials, including inactive or imitation ammunition;
- Flammable materials, alcoholic products and perfumes;
- Radioactive or corrosive materials;
- Dangerous materials such as compressed gases or any item containing compressed gas, air or liquid, including aerosol products, life rafts and fire extinguishers;
- Jewellery, precious metals, banknotes, credit cards, bearer securities, gold, silver and other valuable items;
- Items which, due to their nature or packaging, may endanger employees, soil or damage other shipments, or damage the carrier’s equipment;
- Hazardous waste;
- Cultural property of major importance to national heritage;
- Any sensitive shipment subject to specific formalities, including weapons, medicines, tobacco, asbestos, strategic goods that may be used for civilian or military purposes, or products derived from wild animal or plant species protected under the Washington Convention;
- Lithium cells and batteries;
- Medicines and food supplements, whether prescription or non-prescription;
- Alcohol and tobacco products, including cigarettes, cigars, pipes, hookahs, hookah accessories, rolling paper, spirits, beer, wine and champagne, as well as any equipment or materials used to manufacture alcohol or tobacco products;
- Any product subject to export or import restrictions in the destination country.
4.5 – BetweenBox undertakes to receive parcels for its Customers at its premises in France, provided that the address entered by the Customer is accurate.
The Customer will be notified by email of each parcel received on their behalf within 24 business hours following delivery to the BetweenBox premises.
BetweenBox may not be held responsible if it is unable to receive or process a parcel because the Customer entered incorrect information.
BetweenBox may not be held responsible for the condition in which parcels are received, even where they show visible external damage or contain missing items.
BetweenBox may refuse a parcel or arrange for it to be returned to the Merchant in the following circumstances:
- The parcel shows visible signs of damage upon arrival at the warehouse, as determined at the sole discretion of the BetweenBox team;
- The parcel or product does not comply with these Terms and Conditions, particularly the limitations and restrictions set out in Article 4.
BetweenBox only accepts parcels delivered directly to its premises and cannot receive parcels from collection or pickup points.
4.6 – Parcels are stored free of charge for a maximum period of 60 business days from their date of receipt.
A storage fee of €1 per day will be charged for the period from the 61st to the 90th business day.
From the 91st business day onward, the parcel will be considered abandoned.
After this period, the Customer expressly and irrevocably agrees that BetweenBox may dispose of the parcel as it considers appropriate. This may include returning the parcel to the sender, reselling it, donating it or destroying it.
The Customer may not raise any claim or request any compensation or refund in connection with such disposal.
4.7 – The Customer remains the owner of the parcel and is responsible for the contents of any parcel passing through the BetweenBox premises.
4.8 – The Customer agrees that BetweenBox may open and inspect the parcel, including its packaging and contents.
4.9 – BetweenBox’s obligations end once the parcel has been shipped.
BetweenBox is therefore not responsible for any customs duties or taxes, which are entirely payable by and remain the responsibility of the Customer.
Article 5 – Prices, Invoicing and Payment
5.1 – The price of each service is displayed on betweenbox.com.
The price includes, in particular:
- Shipping costs calculated through the shipping cost calculator;
- The services listed in Article 4.3.
5.2 – Prices may be changed by BetweenBox at any time.
The prices displayed are valid only on the date on which the order is placed and do not apply to future orders.
The applicable price is the price in force at the time the Customer places the order.
5.3 – Payment is due upon receipt of the invoice and must be made exclusively through betweenbox.com using the secure payment platforms of BetweenBox’s financial partners.
5.4 – As part of its fraud-prevention measures, BetweenBox may request one or more documents confirming the Customer’s identity and the validity of the bank card used for payment, in order to prevent the use of stolen or falsified payment methods.
BetweenBox may also verify that the person whose bank account is being charged is the same person who placed the order.
Where a Merchant that has been the victim of a fraudulent purchase requests the return of an order, returning the goods to the Merchant will take priority over any forwarding request made by the Customer.
Article 6 – Independence of Merchants
6.1 – The Merchant is a legal entity that is separate from and independent of BetweenBox.
Consequently, BetweenBox accepts no responsibility for any relationship or dispute between the Customer and the Merchant, even where the Customer accessed the Merchant’s website through betweenbox.com.
BetweenBox does not participate in or provide any after-sales service relating to purchases made by the Customer from a Merchant.
The Customer is responsible for contacting the Merchant directly regarding any matter connected with their purchases.
6.2 – BetweenBox does not guarantee that a Merchant currently listed on betweenbox.com will remain listed in the future.
The removal of a Merchant from the list may not give rise to any claim, compensation or refund for the Customer.
Article 7 – No Right of Withdrawal
7.1 – The services provided by BetweenBox mainly relate to parcel shipment.
Consequently, in accordance with the provisions of the French Consumer Code, the nature of the services offered by BetweenBox does not entitle the Customer to exercise a right of withdrawal.
Article 8 – Customer Service
8.1 – For any request for information or complaint, the Customer must contact BetweenBox Customer Service so that an amicable solution may be sought.
BetweenBox Customer Service is available from Monday to Friday, from 9:00 a.m. to 4:00 p.m., Paris time, using the following contact details:
Telephone: +33 7 66 55 65 01
Email: betweenbox@gmail.com
Postal address: 57 Rue Camille, 69003 Lyon, France
Article 9 – Personal Data
9.1 – In accordance with the French Data Protection Act of 6 January 1978 relating to information technology, data files and civil liberties, the Customer is informed that the information requested by BetweenBox when using betweenbox.com is mandatory.
This information is required to process and fulfil orders placed through the website and, where applicable, to manage the operation of the Customer account.
9.2 – The Customer has the right to object to, access, rectify and delete their personal data.
These rights may be exercised under the conditions provided by law by sending an email to betweenbox@gmail.com and specifying the Customer’s surname, first name, email address and Customer identification number.
9.3 – With the Customer’s express consent, BetweenBox may send the Customer commercial information concerning the company, its products and its services.
No information concerning the Customer will be disclosed to third parties, except to BetweenBox service providers solely for the purpose of fulfilling orders and only to the extent strictly necessary for that purpose.
9.4 – The contact details of Customers registered on betweenbox.com are retained for a maximum period of one year following the deletion of their personal account.
This period is considered reasonably necessary for the proper administration of the website and the normal use of the data.
9.5 – Payment-related data, including bank card details, is collected and processed exclusively by BetweenBox’s financial partner.
Any use of such data for commercial identification purposes is subject to obtaining the Customer’s consent.
Article 10 – Intellectual Property
10.1 – BetweenBox owns or holds the rights to use all intellectual property rights relating to betweenbox.com.
Any reproduction, representation, transmission, modification or adaptation of all or part of betweenbox.com, on any medium and by any means, is strictly prohibited without the prior written authorisation of BetweenBox.
10.2 – The texts, photographs, videos and other documents available on betweenbox.com are protected by copyright and intellectual property rights.
The trademarks displayed on the website remain the property of their respective owners.
Article 11 – Applicable Law
11.1 – These Terms and Conditions are governed by French law.
Only the French courts have jurisdiction over matters relating to their interpretation and/or enforcement.
11.2 – Before referring a dispute to the competent courts, the Customer undertakes to attempt to resolve the dispute amicably.